Frequently Asked Questions
Everything you need to know about your Patiyala Shop experience.
What is the standard delivery time for my order?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes 5-7 business days.
How do I ensure I pick the right size for my Patiyala suit?
Each product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide to ensure a perfect ethnic fit.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country, alongside secure online payment options like UPI, Credit/Debit cards, and Net Banking.
Are the colors of the outfits exactly as shown in the pictures?
We strive for 100% accuracy; however, slight color variations may occur due to professional lighting during shoots and individual screen settings.
How should I care for my ethnic wear?
To maintain the fabric quality and embroidery, we recommend dry cleaning for the first wash and gentle hand wash thereafter.